1. Introduction

A.N. Tech Solution ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and other information you provide when contacting us or requesting a demo.
Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
Cookies: We use cookies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your inquiries and support requests
Send you marketing communications (with your consent)
Analyze website usage and improve user experience
Comply with legal obligations

4. Remote Support

When you request remote support, we may ask you to open our branded support application or another remote-support tool agreed with you. For an attended session, you provide the temporary connection ID, password, or approval needed to connect. Downloading or opening the application alone does not authorize access.

During an active session, the technician may see your screen and control the keyboard and mouse. Please close information unrelated to the requested support before connecting.
Clipboard sharing and file transfer may expose copied content or files. We limit access to what is needed for the support request and ask before transferring files.
We do not routinely record attended support sessions. If recording is needed, we will explain why and ask for your agreement first.
You can end an attended session by disconnecting and closing the application. Installing the application may add a background service; we recommend installation only when ongoing support is required and you agree to it.

A third-party remote-support provider may operate connection, signalling, or relay services and process connection details or diagnostic logs under its own privacy policy. We will identify the tool used so you can review its privacy information before connecting.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Third-Party Services

We may use third-party services (such as Google Analytics) that collect, monitor, and analyze information to help us improve our website and services. These third-party services have their own privacy policies.

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Opt-out of marketing communications
Object to processing of your information

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@antechsolution.com.np.